Refund policy

This policy covers jewelry bought from our online store. Custom design and production orders follow our Custom Design & Production Terms, and repairs follow our Jewelry Repair Terms.

Store pieces and custom pieces

  • Store pieces: any product listed in our store, in its standard options (size, metal, finish), whether it is in stock or made when you order it. Store pieces can be returned or exchanged under this policy.
  • Custom pieces: a piece designed or made to your exact request. Custom pieces are final sale and cannot be returned or exchanged.

Return eligibility

  • Timeframe: refunds within 30 days of receiving your item, and exchanges within 60 days.
  • Condition: items must be unworn and in original condition, with tags and packaging. A receipt or proof of purchase is required.
  • Not eligible: custom pieces, altered items, final sale items, and gift cards.

Return process

  1. Request authorization: email info@chcfinejewelry.com for a Return Authorization Number and the return address. Items sent without authorization will not be accepted.
  2. Pack your return: use the original packaging and include your proof of purchase.
  3. Ship your return: return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong item. For items over $75, use trackable, insured shipping.

Refunds

  • Once your return is received and inspected, we email you to confirm whether the refund is approved.
  • Approved refunds are issued to the original payment method within 3 business days. Your bank or card company may take longer to post it.

Fees

  • Engraving removal: a $20 fee applies to engraved or personalized pieces.
  • Restocking or heavy-use fee: may apply to returns that are worn or damaged. We tell you before we process the refund.

Exchanges

To exchange an item, return it under the process above and place a separate order for the new item.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email info@chcfinejewelry.com within 3 days of delivery with your order number and photos, and we will make it right.

One-year warranty

  • Every piece we sell is covered for one year from delivery against manufacturing defects in materials and workmanship.
  • First 30 days: we repair, replace, or refund the piece, and we pay shipping both ways.
  • After 30 days and up to one year: we repair the piece or, if it cannot be repaired, replace it. Refunds are not available after the first 30 days. You pay to ship the piece to us, and we pay to ship it back.
  • Not covered: normal wear, scratches, accidents, misuse, chemical damage, loss or theft, and work done by anyone other than CHC Fine Jewelry. Full details are on our shipping, returns, and warranty page.

European Union 14-day cooling-off period

For shipments to the EU, you may cancel or return a store piece within 14 days of delivery without giving a reason, provided it is in original condition. This does not apply to custom-made or personalized items.

Questions? Email info@chcfinejewelry.com

Last updated: 10/12/2026