If your question isn't answered here, please feel free to reach out to us directly. You can email us at info@chcfinejewelry.com, or call or message us at +1 (347) 542-7061. Our team is ready to assist you with any inquiries or concerns you may have, ensuring you receive the support you need.

We exclusively use genuine, high-quality gemstones and premium metals in our jewelry. While we avoid any glass or plastic substitutes, we offer lab-grown diamonds and man-made alternatives for certain gemstones that are traditionally more expensive. This ensures that we can provide beautiful, high-quality pieces at a range of price points. Our commitment to quality extends to the metals we use, including gold, silver, and platinum, available in purities from 10k to 24k. Whether you're looking for natural stones or lab-grown options, we ensure that each piece meets our high standards of craftsmanship and authenticity.

Absolutely! At CHC Fine Jewelry, we understand the significance of adding a personal touch to your jewelry. We offer a wide range of customization options to ensure your piece is as unique as you are. Whether you're interested in custom engravings, specific sizing, or even selecting particular gemstones and metals, our skilled craftsmen are here to bring your vision to life. We pride ourselves on creating bespoke jewelry that reflects your personal style and preferences. Reach out to us today to explore your customization options and turn your jewelry dreams into reality.

Yes, each of our jewelry pieces comes with a Certificate of Authenticity (COA). This certificate verifies the authenticity of the materials used and confirms the exceptional quality of our craftsmanship. The COA serves as a testament to our commitment to delivering genuine, high-quality jewelry, whether you're purchasing a special gift or adding to your personal collection.

What is the warranty or guarantee for the jewelry pieces?

All our jewelry pieces come with a one-year warranty, reflecting our commitment to high-quality craftsmanship and customer satisfaction. Within the first year of ownership, if you encounter any defects in materials or workmanship, we will repair or replace the piece at no cost to you. This warranty ensures that whether you're purchasing a piece for yourself or as a gift, you can feel confident in the quality and durability of your jewelry. For any questions or further details about our warranty or guarantee, please feel free to contact our customer service team.

Yes, we offer comprehensive repair services for broken jewelry. Each piece from our collection comes with a one-year free repair guarantee for any craftsmanship defects. After the first year, repairs may incur a nominal fee, which will depend on the extent of the work required. Our skilled craftsmen are dedicated to restoring your jewelry to its original beauty, ensuring it remains a cherished part of your collection. For more details or to arrange a repair, please contact our customer service team.

To ensure your jewelry remains as stunning as the day you received it, follow these care tips:

• Cleaning: Use a polishing cloth to gently wipe away any dirt or tarnish. For gemstones, clean with mild diluted soap and rinse with warm water. Dry thoroughly before storing.
• Storage: Store your jewelry in the provided pouch to protect it from scratches and tarnish.
• Avoid Chemicals: Keep your jewelry away from harsh chemicals, perfumes, and cosmetic products. Allow perfumes and lotions to dry completely before wearing your jewelry.
• Temperature and Sunlight: Avoid exposing your jewelry to extreme heat or direct sunlight, which can cause damage.
• Water Exposure: Remove your jewelry before swimming, bathing, or any water-related activities.
• Daily Wear: Remove your jewelry before sleeping to prevent accidental damage.

By following these simple steps, you can keep your jewelry looking its best for years to come. Regular care and maintenance will ensure your pieces continue to shine brightly.

How do I determine my ring size?

Finding your perfect ring size is simple with our USA standard size reference and size guide. Here's how you can determine your ring size:

1. Measure Your Finger: Use a flexible measuring tape or a piece of string to measure the circumference of your finger. Make sure the string or tape is snug but not too tight.
2. Match to Our Size Chart: Once you have the measurement, compare it to our ring size chart to find your corresponding size. Our chart provides a clear conversion from circumference to ring size.
3. Customer Support: If you need further assistance, our customer service team is always ready to help. Contact us, and we'll guide you through the process to ensure you find the right size.

For more detailed instructions or to view our size chart, please visit our website or reach out to us directly.

At CHC Fine Jewelry, we offer a variety of payment options to ensure a convenient and secure shopping experience. Our website is powered by Shopify, a trusted platform for processing payments, providing you with peace of mind that your transactions are protected. You can choose from the following payment methods:

• Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: A popular and secure option for online transactions, allowing you to pay quickly without sharing your financial details.
• Other Payment Methods: Depending on your location, additional payment options may be available, such as Apple Pay or Google Pay.

With these options, you can select the payment method that best suits your needs. Rest assured, your personal information is kept secure throughout the transaction process.

At CHC Fine Jewelry, we aim to provide a seamless shipping experience for our customers. Here's an overview of our shipping and delivery policy:

• Free Ground Shipping: We offer free ground shipping on all orders within the United States. Delivery times typically range from 3-7 business days.
• Order Processing: Orders are typically processed within 1-3 business days. Custom design orders may require additional time for processing.
• International Shipping: We ship worldwide. International shipping costs and delivery times vary based on the destination. Please note that customs, duties, and taxes may apply and are the responsibility of the customer.
• Shipping Methods: We use reliable carriers to ensure your jewelry arrives safely and on time. Expedited shipping options are available at an additional cost.
• Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.
• P.O. Boxes and Military Addresses: We deliver to P.O. Boxes and military addresses. However, delivery times may be longer.

More information about shipping here.

International taxes, duties, and other fees can vary depending on the destination country. As the buyer, it is your responsibility to understand and pay any applicable fees required to receive your goods. These may include customs duties, value-added tax (VAT), and other local taxes. We recommend checking with your local customs office for detailed information on potential charges before placing your order. If you have any questions or need assistance, please feel free to contact our customer service team.

At CHC Fine Jewelry, we are committed to ensuring your satisfaction with our handcrafted luxury pieces. If you're not completely satisfied with your purchase, our return and exchange policy is designed to provide you with a seamless experience.

• Return Eligibility: Items can be returned within 30 days of receipt for a full refund, provided they are in their original condition and packaging. Custom-made items, however, are final sale and not eligible for returns.
• Exchange Process: If you wish to exchange an item, please contact us within 60 days of receipt. We will guide you through the process to ensure you receive the perfect piece.
• Damages and Issues: Please inspect your order upon receipt. If you find any defects, damages, or receive the wrong item, contact us immediately at info@chcfinejewelry.com. We will evaluate the issue and make it right.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

For any questions or concerns, please reach out to us at info@chcfinejewelry.com. We are dedicated to providing an exceptional customer experience.

If you haven't received your order, please contact us as soon as possible. We will promptly initiate an investigation with the shipping carrier to locate your package. If the package cannot be found, we will offer you a replacement order or a full refund. Our priority is to ensure that all our customers receive their orders in a timely and satisfactory manner, and we are committed to resolving any issues related to missing packages. Please reach out to our customer service team for assistance.

First, verify the delivery address to ensure it was correct. If the package still cannot be located, contact the shipping carrier to file a claim if necessary. Should the issue remain unresolved, please reach out to us for further assistance. All our packages are insured; however, if the carrier denies the claim, we regret that no refund can be provided. For added security, orders over $300 will automatically include a signature requirement upon delivery. If you reside in an area where packages are frequently stolen, please inform us so we can ensure this security measure is in place.

If you receive a defective order, please contact us as soon as possible with a detailed description of the issue. We are committed to resolving the situation promptly by offering a replacement or refund. We may request that you return the defective item for inspection to help us understand the issue better. We apologize for any inconvenience this may cause and appreciate your understanding. Our team strives to ensure the highest quality, but occasionally, defects can occur. Rest assured, we will do our utmost to rectify the situation swiftly.

If you need to make changes to an order you've already placed, please contact us as soon as possible. We will do our best to accommodate any changes if the order has not yet been processed and shipped. For security reasons, we cannot change the shipping address once an order is placed. In such cases, or if you need to add or remove items, the best course of action is to request a refund and place a new order. Prompt communication is key to ensuring a smooth process. Please reach out to our customer service team for assistance.

Orders are typically processed within 1-3 business days. Custom design orders may require additional time for processing. We strive to fulfill orders promptly to ensure timely delivery.

Please contact us with your order number and your request, and we will do our best to accommodate your needs. Whether you're purchasing a gift for someone special or treating yourself, we're here to help make your order extra special.