Shipping, Returns & One-Year Warranty

At CHC Fine Jewelry, we are committed to providing a seamless shopping experience. This page covers jewelry bought from our store. Please review the details below and contact us with any questions.

Shipping

• Free U.S. shipping: Free standard ground shipping on every order inside the United States, with no minimum order value.
• Faster options: Expedited and priority services from USPS and UPS are available at checkout for an additional cost, priced live by the carrier.
• Processing time: Store pieces ship within 1 to 3 business days after your payment is confirmed, whether the piece is in stock or made when you order it.
• Carriers: We ship with USPS and UPS inside the United States, and with USPS, UPS, or DHL Express internationally.
• Gift-ready packaging: Every piece of jewelry you buy from us arrives in our branded box with a pouch, a cleaning cloth, and a Certificate of Authenticity, at no extra cost and with nothing to request. Repairs and other pieces you send in to the bench come back cleaned and protected in a pouch, without the presentation box. Ask us if you want a repair returned gift-ready and we will box it for you.
• International shipping: We ship worldwide. International orders are paid shipping, priced at checkout by the carrier. Customs fees, duties, and taxes are the buyer's responsibility.
• Shipping insurance: Included to cover lost or damaged packages, subject to carrier approval.
• Signature required: Orders over $300 ship with a signature required on delivery. Ask us to add a signature requirement to any order.
• Delivered packages: Once the carrier confirms delivery to the address you provided, we are not responsible for loss or theft. Please check that your shipping address is correct.
• Delivery limitations: No weekend or holiday delivery.
• Multiple shipments: Orders may arrive in multiple packages at no extra cost.

Store pieces and custom pieces

• Store pieces: any product listed in our store, in its standard options (size, metal, finish), whether it is in stock or made when you order it. Store pieces follow the returns policy below.
• Custom pieces: a piece designed or made to your exact request. Custom pieces are final sale and follow our Custom Design & Production Terms.
• Repairs: repairs follow our Jewelry Repair Terms.

Returns and exchanges

• Return and exchange period: Refunds are available within 30 days of receiving your item, and exchanges within 60 days.
• Return authorization: Contact us for a Return Authorization Number before returning any item. We will give you the return address.
• Condition: Items must be in original condition, unworn, with tags and packaging.
• Not eligible: Custom pieces, altered items, final sale items, and gift cards.
• Return shipping: Customers cover return shipping unless the item is damaged or incorrect. For items over $75, use trackable shipping or insurance.
• Refund processing: Refunds are issued to the original payment method within 3 business days after we receive and inspect your return. You will get an email confirmation. If your refund is delayed, check with your bank or contact us.
• Exchanges: To exchange an item, return it and place a separate order for the new item.
• Damaged or incorrect items: Email us within 3 days of delivery with your order number and photos, and we will make it right.

Fees

• Engraving removal: A $20 fee applies to engraved or personalized pieces.
• Restocking or heavy-use fees: May apply to heavily worn or damaged returns. We will tell you before we process your refund.

One-year warranty

• Coverage: Every piece of jewelry we sell or make for you is covered for one year from the delivery date against manufacturing defects in materials and workmanship. 3D CAD files sold on their own are a digital service and are not covered.
• First 30 days: If a covered defect appears, we repair the piece, replace it, or refund it, and we send you a prepaid insured label and pay shipping both ways.
• After 30 days and up to one year: We repair the piece or, if it cannot be repaired, replace it. Refunds are not available after the first 30 days. You pay to ship the piece to us, using trackable and insured shipping, and we pay to ship it back to you.
• Not covered: Normal wear and tear, scratches, damage from accidents, misuse, or chemicals, loss or theft, and repairs, resizing, or changes made by anyone other than CHC Fine Jewelry. If we find the problem is not a covered defect, we will send you a repair quote before we do any work.
• How to make a claim: Email info@chcfinejewelry.com or call +1 (347) 542-7061 with your order number and photos of the problem. We will confirm the claim and send you shipping instructions, or a prepaid label if you are within the first 30 days.

Repair warranty

Repairs carry a 90-day warranty on the work we perform. See our Jewelry Repair Terms and repair services and prices.

For the full legal version, see our refund policy and shipping policy.

Contact us

Email info@chcfinejewelry.com or call +1 (347) 542-7061. CHC Fine Jewelry, 34 W 46th St, Suite 403, New York, NY 10036. Monday to Friday, 9:00 AM to 5:00 PM New York time. Closed weekends and public holidays.

We may update this policy from time to time. Last updated October 12, 2026.