Our jewelry pieces are crafted with the finest materials, ensuring high-quality and durability. We do not use glass or plastic stones in our pieces and only source the finest stones to create our unique designs. Each item in our collection is detailed with the materials used, so you can rest assured that you're getting a piece made with only the best quality materials. Whether you're looking for a piece made with gold, silver, diamonds, or gemstones, you'll find it in our collection.

• Return Policy: Customers may return the jewelry piece within a specified time frame, 30 days, for a full refund or exchange. The item must be in its original condition and with all the original packaging and tags.

• Exchange Policy: If the customer wants to exchange the jewelry piece for a different size, style, or color, they may do so within the specified time frame, 60 days, contact us for more information at info@chcfinejewelry.com

• Restocking Fees: At our jewelry collection, we do charge a restocking fee for returns or exchanges if the item has been heavily worn or damaged. In addition, if the jewelry piece has a personal engraving, there will be a $20 fee per piece. It is important to consider these fees before making a return or exchange, and to carefully review the condition of the item before initiating the process. Our goal is to provide the best possible customer experience, and we strive to make the return/exchange process as seamless and convenient as possible.

• Custom Design Orders: Please note that custom orders are not eligible for refunds. This includes jewelry pieces that have been customized with personal design, engravings or other specifications. Before placing a custom order, we encourage you to carefully review the product details and make sure that it meets your expectations. Our team of skilled artisans will work closely with you to bring your vision to life, and we're confident that you'll love your custom jewelry piece. If you have any questions or concerns, please feel free to reach out to us, and we'll be happy to assist you.

More Information about the returns, refunds and exchanges please click here.

To open a return click here.

Determine your ring size easily with our USA standard size reference or size guide. Simply measure the circumference of your finger and match it to our size chart. If you need assistance, our customer service team is here to help.

Yes, we offer repair services for broken jewelry. Our jewelry collection comes with a 1-year 100% fee repair guarantee. After that, repairs may incur a minimum fee based on the work that needs to be done.

• Wipe with a cleaning and polish cloth and store in the pouch included.
• Avoid, as much as possible, any contact with perfumes or other cosmetic products.
• Don’t Leave in extreme heat or direct sunlight.
• Remove when sleeping.
• Remove before entering water.
• Do not use harsh chemicals.
• Clean with mild soap water.
• Allow perfumes and lotions dry before wearing.

To keep your jewelry shining bright, it's a good idea to clean it every once in a while. Use a polishing cloth to gently wipe away any dirt or tarnish, then use mild diluted soap to clean the gemstones. Rinse with warm water and dry thoroughly before storing in the provided jewelry pouch. This simple routine will help keep your jewelry looking its best for years to come.

Our shipping and delivery policy is designed to get your jewelry to you quickly and securely. Orders are processed and shipped within 1 to 3 days and we use top carriers such as USPS, FedEx, UPS and DHL. Some orders may require a signature upon delivery and the delivery time will depend on your location. As each piece is made to order, we take extra care to ensure your jewelry arrives in perfect condition.

More information about shipping here.

We offer a variety of payment options for your convenience. Our website is powered by Shopify, which offers a secure and reliable platform for processing payments. You can choose from a range of options including credit card, PayPal, and other popular payment methods. With Shopify, you can feel confident that your transactions are protected and your personal information is kept secure. Whether you prefer to use a credit card, PayPal, or another payment method, we have you covered.

Yes, we provide a certificate of authenticity for all our jewelry pieces. Each piece will come with a certificate that verifies the authenticity of the materials used and confirms the quality of the craftsmanship. This certificate serves as a symbol of our commitment to providing high-quality jewelry and is a testament to the value and beauty of the piece you receive. So, whether you're looking for a special gift or simply want to add to your personal collection, you can rest assured that our jewelry pieces are genuine and of the highest quality.

All our jewelry pieces come with a one-year warranty. This means that within the first year of ownership, if you experience any defects in materials or workmanship, we will repair or replace the piece free of charge. Our warranty is a reflection of our commitment to providing high-quality jewelry and ensuring customer satisfaction. So, whether you're buying a piece for yourself or as a gift, you can rest assured that you're making a safe and secure purchase with us. If you have any questions about our warranty or guarantee, please don't hesitate to reach out to our customer service team for more information.

International taxes, duties, and other fees may vary depending on the country. It is the responsibility of the buyer to understand and pay any applicable fees in order to receive the goods. These fees may include customs duties, value-added tax (VAT), and other local taxes.

if the package cannot be located. Please contact us as soon as possible so that we can initiate an investigation with the shipping carrier. If the package cannot be found, we will offer you a replacement order or a full refund. Our goal is to ensure that all of our customers receive their orders in a timely and satisfactory manner, and we will do our best to resolve any issues related to missing packages.

The first step is to check the delivery address. If the package cannot be found, it is important to contact the shipping carrier and file a claim if necessary. In the event that the issue is not resolved, please contact us for assistance. All packages have insurance, however, If carrier warranty is denied, no refund will be provided.

If you received a defective order, please reach out to us as soon as possible and provide a detailed description of the issue. We will work together to resolve the situation and provide a replacement or refund. we will request that you send back the defective item for inspection. We apologize for any mistakes and understand that this situation is not ideal. Our team works hard to avoid these situations, but they can occur. Thank you for your understanding and we will do our best to rectify the situation.

If you need to make changes to an order you've already placed, please contact us as soon as possible. We will do our best to accommodate any changes if the order has not already been processed and shipped. Some changes, such as updating the shipping address, can be made after the order has been processed but before it has shipped. However, other changes such as adding or removing items may require canceling the original order and placing a new one. It's important to reach out to us as soon as possible to increase the chances of making any necessary changes.

We are located in Midtown New York, 34 W 46TH ST STE 301 NEW YORK, NY 10036

How do I contact your company if my question isn’t answered here?
Please email us at info@chcfinejewelry.com or give us a call or message at: +1 (347) 542-7061